After you've placed an order online, you will receive a email confirmation. This email contains a link which you can use to check the status of your order at any time.
All packages we send are fully insured. If the products do not arrive at your address for whatever reason, we will start an investigation at the postal service. This may take a while. Once we find out what has gone wrong with your package, we either send the package again or refund your payment.
This insurance only applies to countries in the European Union, Switzerland and the United States.
WHERE DO WE DISPATCH FROM?
All of our orders are dispatched from our warehouses in United Kingdom & United States and are predominantly shipped via Postal Service or Courier Service.
These can vary depending on the method of delivery chosen and where in the world your order is being sent to. We are aware of the different postal systems around the world. Orders placed before 2:30pm will be dispatched the same day (unless it’s a weekend). All orders will be dispatched within 48 hours latest.
Mainland UK & United States orders can take around 1- 3 working days. European orders take anything from 3-8 working days.Orders to the rest of the world take between 5- 25 working days.
We advise our customers to use these times as a guideline as we are aware that anything can happen to you order while in transit.
DELIVERY OPTIONS & COST
For orders 100 usd and above, free shipping applies, you can choose express shipping for an extra fee.
United States Orders:
We ship via USPS Postal service with usps priority shipping or usps express shipping.
Prices start from 5.99 usd for priority shipping and from 20.99 usd for express shipping.
UK & European Orders
First Class- We send all of our items at least first class. Prices Start from 2.99 usd.
First Class (Recorded) – Any order that is over the value 100 usd will be sent this way unless stated otherwise. This service has a tracking number so it is traceable. Prices Start from 4.99 usd
Special Delivery- This Service comes with a tracking number and insurance, so that your order can be tracked for peace of mind. Prices Start from 11.99 usd.
Airmail(within EU) – Prices start from 5.99 usd. Please not this service is not trackable.
Signed For (EU) – Prices start from 10.00 usd. This service is trackable and tracking numbers will be provided on request.